HOW TO FIND YOUR LICENSE FILE AND SUPPORT CODE

The support code can be found in your license file.

  1. Open your license folder by inserting your authentication key into the USB port. Open my computer. Double click on your ADF drive as seen below.
  2. Double click the folder to open. The folder will either be called AKData, CKData or Config (depends on the product).
  3. This is where the ADF license file is located (ending with the extension .lic.txt or .adf), select the desired file and right click to copy the file. If you are looking for the Support Code, right click on the license file and select ‘Open with’, and then click ‘notepad’ and follow the steps below.
  4. The Support Code is 4-6 digit number after the word support or support code (depends product version).
  • READY TO ACCELERATE YOUR DIGITAL INVESTIGATIONS?